As our country and culture continue to evolve with increased technology and economic pressures, consumer demands of healthcare also continue to substantially shift.  As healthcare demands change,  it’s imperative for organizations to engage with their consumers differently than ever before and find ways to increasingly meet consumers where they are in order to build and maintain regional brand loyalty, now and into the future.

In this course, Ovation Healthcare Strategy experts will discuss the importance of healthcare organizations effectively responding to increasing consumerism.  We will share highlights of our research on post-pandemic consumer perspectives and approaches organizations can embrace as they seek to become increasingly consumer centric.