Gina Lehman


Senior Consultant, Clinical Services

Ovation Healthcare

Gina Lehman is a Senior Consultant serving in the Clinical Services division of Ovation Healthcare.  She brings over 25 years of experience in clinical, leadership, and advisory roles in healthcare, and possesses a strong background in strategic organizational development, program and process improvement, patient experience consulting, and operational oversight.  Gina is passionate about the integration of quality, safety, and experience elements in patient care delivery, and has served as a trusted partner with various organizations to positively impact performance and achieve sustainable results through a coordinated and strategic approach.  Known for her dynamic presentation style, Gina has conducted virtual and in-person workshops and education sessions to help organizations strengthen and engage their teams, prioritize their improvement efforts, implement targeted solutions, and create a culture of accountability in order to optimize their outcomes across the healthcare continuum.    

Areas of Expertise

  • Transformation and Redesign
  • Performance Improvement
  • Data Management & Analytics
  • Strategic Process Improvement
  • Patient Experience Design, Measurement, Analytics, & Improvement
  • Sustainable Change Management
  • Lean Certified

Previous Experience

  • Patient Experience Advisor
    Press Ganey Associates, LLC
  • Improvement Specialist/Sr. Quality Improvement Coordinator
    UPMC Presbyterian Shadyside Hospital
  • Unit Director/Nurse Manager
    UPMC Passavant Hospital
  • Primary Nurse Care Coordinator
    UPMC Passavant Hospital
  • Other Clinical Nursing Roles
    UPMC Presbyterian & UPMC Passavant Hospitals


  • MSN, Nursing Administration
    Waynesburg University
  • BSN Nursing
    University of Pittsburgh


  • Certified Patient Experience Professional (CPXP)
  • Lean Six Sigma Green Belt Certificate
  • Prosci Change Management Certificate