Michele Back serves Ovation Healthcare as the Senior Director of Quality and Safety. She brings experience as a healthcare leader and consultant who works collaboratively with clients to manage ongoing healthcare challenged, developing and advancing evidence-based solutions that achieve benchmark clinical outcomes for safety, high quality, and cost-effective care. As a change agent, she supports leaders, physicians and stakeholders to achieve cutting-edge results through frequent communication, practicality, accountability, a sense of urgency, integrity and respect. Ability to articulate the “voice of the customer” by identifying and implementing operational frameworks that translate into deliverables that improve clinical performance and effectiveness across the healthcare continuum.