Michele Back


Senior Director, Quality & Patient Safety

Ovation Healthcare

Michele Back serves Ovation Healthcare as the Senior Director of Quality and Safety. She brings experience as a healthcare leader and consultant who works collaboratively with clients to manage ongoing healthcare challenged, developing and advancing evidence-based solutions that achieve benchmark clinical outcomes for safety, high quality, and cost-effective care. As a change agent, she supports leaders, physicians and stakeholders to achieve cutting-edge results through frequent communication, practicality, accountability, a sense of urgency, integrity and respect. Ability to articulate the “voice of the customer” by identifying and implementing operational frameworks that translate into deliverables that improve clinical performance and effectiveness across the healthcare continuum.

Areas of Expertise

  • Transformation and Redesign
  • High Reliability
  • Just Culture
  • Lean Certified
  • Performance Improvement
  • Value Based Payment Program
  • Data Governance
  • Patient Safety
  • Sustainable Change Management
  • Strategic Process Improvement

Previous Experience

  • Principal; Performance Partner Served in interim Vice President of Quality roles for small hospitals/ large health systems. PREMIER, INC.; Charlotte, NC
  • Director of Quality, Methodist Hospitals
  • Director Risk Management, Porter Memorial Hospital
  • Other consulting and Clinical Nursing Roles


  • Master of Science, Quality Assurance
    Calumet College
  • BSN Nursing
    Ball State University


  • Lean Healthcare Certified
  • TeamSTEPPS Master Trainer
  • Just Culture Certification
  • Certified Healthcare Quality Professional (CPHQ)


  • National Society of Healthcare Quality