Jessica Drummond

RN, BSN, MBA

Director, Workforce Management

Ovation Healthcare

Jessica has over 24 years of experience in healthcare as a registered nurse.  She has worked in several roles throughout her career, including critical care, emergency department, clinical research, trauma education, and performance improvement.  As director, she serves as a leader in commercial operations and business optimization, focusing on technology and data-driven solutions to enhance workforce efficiency.  Jessica started her nursing career at the University of Maryland Medical Center in Baltimore, Maryland, and then at Atrium Health in Charlotte, North Carolina.  She has been working in performance improvement consulting since 2017 and has worked with both large and small organizations, supporting projects and providing leadership and subject matter expertise in workflow optimization, throughput improvement, improving care coordination, cost reduction strategies, and nursing care standardization.  She is dedicated to leveraging technology to drive quality improvement and operational efficiencies and is experienced in collaborating across disciplines to implement innovative solutions.

Areas of Expertise

  • Acute Care
  • Critical Care
  • Emergency Department
  • Patient Throughput

 

  • Healthcare quality
  • Data Analytics
  • Interactive data-driven dashboards

Previous Experience

  • Guidehouse, Managing Consultant
  • Premier, Inc., Managing Consultant, Healthcare Informatics Delivery Partner
  • Atrium Health, Clinical Supervisor-Surgical Trauma Intensive Care Unit, Clinical Research Nurse Surgery, Trauma Performance Improvement and Education Coordinator
  • Novant Health, Clinical Nurse, Emergency Department
  • University of Maryland, Clinical Nurse, Surgical Intensive Care Unit

Education

  • North Carolina State University, Master of Business Administration, Graduate Certificate in Business Data Analytics
  • University of Maryland, Bachelor of Science, Nursing
  • North Carolina State University, Bachelor of Science, Zoology

Professional Affiliations

  • Emergency Nurses Association
  • National Hispanic Nurses Association

Licensure

  • North Carolina Registered Nurse
  • Certified Critical Care Registered Nurse Alumnus (CCRN-Adult Alumnus)
  • Board of Certification for Emergency Nursing-Trauma Certified Registered Nurse (TCRN)
  • Stop the Bleed Instructor
  • Lean Six Sigma Yellow Belt