For over 15 years, Ovation Healthcare has partnered with Baptist Health Care to strengthen revenue cycle performance, navigate major technology transitions, and deliver solid collection recovery results.
Challenge
Baptist Health Care, a three-hospital system in Pensacola, Florida has been a client partner since 2010. Baptist needed a revenue cycle partner who could seamlessly manage collections during significant system changes. This included a major EHR transition in 2017, a shift that risked operational disruption and potential dips in recovery performance.
Solution
Ovation provided early-out (EO) billing for Baptist’s entire physician enterprise, ongoing acute insurance follow-up, and targeted work queue assignments. Our team ensured a smooth electronic health record (EHR) transition without compromising financial performance, while continuously expanding the scope of services to meet Baptist’s evolving needs.
Results
Early-out collections and recovery percentages have met expectations for the past 15 years, demonstrating consistent performance. In the most recent 12-month period alone, recovery percentages rose by 15%, reflecting the strength of our approach and the trust built over a decade and a half. The expansion of revenue cycle management services into additional areas has also created a unified, efficient collections process that supports Baptist’s broader strategic and operational goals.
Testimonial
“Ovation has been a solid partner in our success. Their ability to adapt, deliver results, and maintain dependable service through major system transitions has had a positive impact on our revenue cycle performance, positioning us well for the future.”
– Dan Angel, vice president of revenue cycle, Baptist Health Care
