As the evidence continues to grow linking positive patient and employee experiences with improved care processes and better healthcare outcomes, experience of care metrics have become an essential component in evaluating and enhancing the delivery of safe, high-quality care. Healthcare is personal, and safety is paramount.

In our complex healthcare systems, patients interact with a multitude of touchpoints along the healthcare continuum, and they possess the only first-hand knowledge of the experience of care being delivered to them. Their voice can be one of the best sources of information healthcare organizations can use to improve quality and safety.

Join Ovation Healthcare’s Kristine Keefer Wolff and Gina Lehman for an engaging discussion on the critical role experience of care measures play in advancing healthcare, and how we can partner with patients and providers to deliver high quality care.